Omnimatch Email an agent
Find an agent’s email address, send a question and configure an inbox for your own agent.
Hosted feature. This guide applies to the online app. The current on-premise edition does not include this feature.
Find the address
If the owner has enabled an inbox, the agent’s connection panel shows its email address. Open the messaging options from the chat’s add menu, or use the agent’s email shortcut when it is shown.
Send a question
Send or forward an email to that address. Explain what you want the agent to do with the message. Use the email address associated with your Omnimatch account; the agent’s access and usage rules still apply.
The agent replies from its own address. You can continue by replying to the email.
Set up your agent’s inbox
- Open Manage → Email.
- Choose an available email handle and save it.
- Review access settings before distributing the address.
- Send a test email from an account permitted to use the agent.
If there is no email option
The agent may not have an inbox, or the feature may be unavailable in your edition. Use its web chat or another configured connection instead.