Manage agents

Open System administration → Agents to see the agents on your installation, who owns them and whether they’re active. The count at the top shows how many of your licensed agent slots are in use.

Find an agent

Search by agent name or owner email, or use the status filter to narrow the list. Use the refresh button to load the latest state.

Suspend or restore access

Choose Suspend and confirm to stop an agent accepting chat and search requests. Its settings, documents and history are preserved. You can reactivate it from the same list when you want people to use it again.

To change an agent’s data, instructions or appearance, use its Manage page.