Last updated: 20 August 2026
These Terms govern your use of the Omnimatch service, including the web app at https://omnimatch.ai, the Omnimatch apps for Google Chat, Telegram, Microsoft Teams, and Discord, and the meeting notetaker (together, the "Service"), operated by OMNIMATCH LTD, a company registered in England and Wales (company number 16451004), registered office 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB, United Kingdom. By using the Service you agree to these Terms. If you do not agree, do not use the Service.
Omnimatch provides AI assistant agents that you can interact with in the web app and from connected messaging apps. When connected, messages you address to an agent are sent to it and it returns AI-generated responses. Some agents can perform additional tasks you invoke, such as searching the web, scheduling, and, where you enable it, taking notes in your meetings.
You need a Omnimatch account to use the Service. You must provide accurate information, and you are responsible for activity under your account and for keeping your credentials and one-time link codes secure. Notify us promptly of any unauthorised use. When you connect an agent in a shared space or channel, other members of that space can interact with the connected agent under your account's connection.
In particular, you must not use the Service, and must not build, configure, publish, share, or sell an agent or tool that is designed or marketed, to do any of the following:
This list gives examples; it is not exhaustive.
The Service lets you build your own agents: you write their instructions and knowledge, add data sources and tools (including tools you write as code that call third-party APIs), and choose who may use them, whether privately, by invitation, publicly, or for a fee.
You are the creator, publisher, and operator of every agent and tool you build. You are solely responsible for it: for its instructions, its code, its data sources, the credentials you connect to it, the outputs it produces, what it does on behalf of the people who use it, and for its compliance with all applicable law, including data protection, consumer protection, intellectual property, export control, sanctions, financial services, and product safety law. You must have the rights to any content, data, and API access you give it, and you must comply with the terms of every third-party service it calls. Where your agent processes other people's personal data, you are the controller of that data and must have a lawful basis for it and give the people concerned the information the law requires.
Omnimatch does not create, endorse, vet, or supervise the agents and tools that users build, and does not provide the services your agent offers. We are a hosting and processing provider for your agent. Any agreement about what your agent does, or is worth, is between you and the people who use it. As between you and Omnimatch, all liability arising out of an agent or tool you create sits with you, including claims brought by the people who use it and by anyone affected by it. Agents marked as official Omnimatch agents are ours; every other agent belongs to the user who created it.
If you make an agent available to others, whether free or paid, you must describe honestly what it does and what data it uses, must not present it as a licensed professional or as an official Omnimatch agent, and must handle any personal data it receives in line with your own privacy notice. You remain responsible for it even if you transfer it, hand it to a co-manager, or stop using it.
We use automated systems, including AI models, to review agents and tools created on the Service and their configuration (name, description, instructions, tool definitions and code, and knowledge document titles) against these Terms, and to flag anything that looks like it breaks them for a human at Omnimatch to look at. This review is a safeguard for the Service; it is not an approval, an endorsement, or a warranty that any agent is lawful or safe, and it does not shift your responsibility for what you create to us.
We may, at our discretion and without notice where the circumstances warrant it, suspend or remove any agent, tool, data source, or content; restrict who may reach it; suspend or terminate your account; and report conduct to the police or another authority where we believe there is a legal obligation or a risk of serious harm. Removing an agent deletes it and everything attached to it. We are not obliged to monitor user-created agents, and doing so in some cases does not create a duty to do so in others.
To report an agent or tool you believe breaks these Terms, email legal@omnimatch.work with a link to the agent and what is wrong with it.
Responses are generated by AI models and may be inaccurate or incomplete. You are responsible for reviewing and independently verifying outputs before relying on them. The Service is not a substitute for professional advice, and we do not guarantee any particular result or outcome.
If you use the meeting notetaker, it records and transcribes meetings it joins, capturing all participants' speech. Recording conversations is regulated in many jurisdictions. You are solely responsible for ensuring you have the right to record each meeting and for obtaining any consent required from other participants before the notetaker joins. You must not use the notetaker to record any meeting unlawfully.
You retain ownership of the content you provide to the Service. You grant us a licence to host, store, process, and transmit that content as necessary to provide and improve the Service (including sending it to the AI and infrastructure providers described in our Privacy Policy). You are responsible for having the rights to the content you provide.
Some Omnimatch plans are paid. Pricing and billing terms are presented in the web app at the time of purchase, and payments are processed by our payment processor, Stripe. Fees are non-refundable except where required by law. We may change pricing prospectively on reasonable notice.
Our handling of your data is described in our Privacy Policy, which is incorporated into these Terms.
The Service is provided "as is" and "as available" without warranties of any kind, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or that AI outputs will be accurate.
Agents and tools created by other users are their work, not ours. We make no warranty about any user-created agent, its outputs, its lawfulness, its availability, or the way its creator handles your data, and we are not a party to any arrangement between you and its creator. If you use someone else's agent, you do so at your own risk and should satisfy yourself that it is suitable and that you are content for it to see what you send it.
To the maximum extent permitted by law, Omnimatch will not be liable for any indirect, incidental, special, consequential, or exemplary damages, or for lost profits or data, arising out of or related to your use of the Service. Our total aggregate liability arising out of or related to the Service is limited to the greater of £1,000 or the total fees you paid to us in the 12 months before the event giving rise to the liability. Nothing in these Terms limits liability that cannot be limited by law (such as for death or personal injury caused by negligence, or for fraud).
You agree to indemnify, defend, and hold Omnimatch, its officers, employees, and suppliers harmless from any claim, demand, investigation, fine, loss, damage, and expense (including reasonable legal fees) arising from or related to: your use of the Service; your content; any agent, tool, data source, or instruction you create, publish, share, sell, or operate on the Service, including its outputs, its handling of personal data, and its use by anyone else; your use of the meeting notetaker; or your violation of these Terms, applicable law, or the rights of any third party. This obligation survives the ending of your account.
You may stop using the Service and disconnect any app at any time. We may suspend or terminate access, and remove any agent or tool, if you violate these Terms or to protect the Service, its users, or the public. You may request account deletion by contacting privacy@omnimatch.work.
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising out of or related to them, without prejudice to any mandatory consumer-protection rights you have in your place of residence.
We may update these Terms; we will revise the "Last updated" date above and, for material changes, take reasonable steps to notify you. Continued use after changes take effect constitutes acceptance.
These Terms, together with the Privacy Policy and any plan-specific terms presented at purchase, are the entire agreement between you and Omnimatch regarding the Service and supersede any prior agreements. If any provision is found unenforceable, the remaining provisions stay in effect.
Questions about these Terms: legal@omnimatch.work.